We all know that most of the customer services in companies like Virgin Media, Sky, banks, telecommunication sectors and the likes have been moved to India. While they may seem to be helpful, a lot of times, they could not solve problems promptly and knowledgeably. My experience with 3 mobile customer services has been good but maybe because I have only contacted them about new contract. No complains on that. However, my experience with Virgin Media is horrible.
Quite frequently, you will hear me complaining Virgin Media services. I do not really like to contact the customer services through phone calls, as I always have to wait like 30 minutes before I get through to someone. The other option is to email them. Of all the emails that I sent to the customer services, I got quick response. However, of all the questions that I asked, they would always miss one or two. And their answers were not always favourable. Adding an extra service takes just an email message while removing service will require Virgin Media user to phone in. That does not make sense, does it? Well, it does make sense to them because they can then persuade the user to continue subscribing the service but not for the user.
Customer services are what customer about not what company about. In my opinion, they are still the cheapest and changing provider will mean more trouble. Guess that I will have to bear with them.