I just watched this programme and it’s about how everyday traders make their money by tricking consumers into paying more. Today’s episode is about garages and guess what, Kwik Fit was in one of the sections of the programme. 10 perfect cars were sent into different Kwik Fit branches for a free brake and tyre inspection. Most of them were told by Kwik Fit mechanics that the brakes needed changing while some didn’t even get their brake inspected. This reminded me of a post that I posted previously about how I was told that my car needed around £1000 of repairs in order to pass the MOT. When I took it to another garage, there were only cautions and no repair needed. I kind of regret for not reporting it to relevant authority as it’s about a year ago and that car was already sold.
The reason that I took my car to Kwik Fit for almost three years was because of the manager that I met when I took my car to them for the first MOT test. When the report came back, the manager explained to me about the report as well as telling me things that needed to be aware of but not necessary needed replacing. For all subsequent visits, the manager was no longer there. All was well until the second MOT test. I was handed a bill of about £1000 and I was forced to pay as that was the last day of my MOT certificate. I understand that the car was already 9 years old and I also trusted the Kwik Fit mechanics. Boy, how wrong was I?
The third MOT test with Kwik Fit came back with the sort of things and around the same £1000. When I queried about the same parts that was replaced in the previous year, I was told that they were slightly different. I then told them that I might sell the car instead and the mechanic even asked how much I loved the car. Luckily, I took my car in for MOT test a month early, hence, I have a month’s time to decide. I asked for second advice and took my car to my friend’s garage and the results, no problem whatsoever.
I always thought these type of things would only happen in Malaysia. But it seems that it’s worst in UK. I do hope relevant authority will be able to do something now that Kwik Fit has been exposed by this programme.