Tag Archives: bad kwik fit

Your Money Their Tricks …

I just watched this programme and it’s about how everyday traders make their money by tricking consumers into paying more. Today’s episode is about garages and guess what, Kwik Fit was in one of the sections of the programme. 10 perfect cars were sent into different Kwik Fit branches for a free brake and tyre inspection. Most of them were told by Kwik Fit mechanics that the brakes needed changing while some didn’t even get their brake inspected. This reminded me of a post that I posted previously about how I was told that my car needed around £1000 of repairs in order to pass the MOT. When I took it to another garage, there were only cautions and no repair needed. I kind of regret for not reporting it to relevant authority as it’s about a year ago and that car was already sold.

The reason that I took my car to Kwik Fit for almost three years was because of the manager that I met when I took my car to them for the first MOT test. When the report came back, the manager explained to me about the report as well as telling me things that needed to be aware of but not necessary needed replacing. For all subsequent visits, the manager was no longer there. All was well until the second MOT test. I was handed a bill of about £1000 and I was forced to pay as that was the last day of my MOT certificate. I understand that the car was already 9 years old and I also trusted the Kwik Fit mechanics. Boy, how wrong was I?

The third MOT test with Kwik Fit came back with the sort of things and around the same £1000. When I queried about the same parts that was replaced in the previous year, I was told that they were slightly different. I then told them that I might sell the car instead and the mechanic even asked how much I loved the car. Luckily, I took my car in for MOT test a month early, hence, I have a month’s time to decide. I asked for second advice and took my car to my friend’s garage and the results, no problem whatsoever.

I always thought these type of things would only happen in Malaysia. But it seems that it’s worst in UK. I do hope relevant authority will be able to do something now that Kwik Fit has been exposed by this programme.

Free Visual Safety Check …

Just before I decided to purchase my current Toyota Auris, I did some research on Toyota Dealer. It turns out that they offer Free Visual Safety Check for all Toyotas. Hence, I booked my car in as soon as I bought it. Even though the car dealer, where I got my Toyota Auris, had done the MOT, I still felt a little bit unsafe. Well, the MOT failed at first due to a tail light bulb. I was told that the light bulb has been changed but when I got home, it was still not working. I then had to make another trip to the car dealer. Unfortunately, the sales person who dealt with my purchase was not in on that day. Another guy came to look at the light bulb. The first thing he said was that the car has passed its MOT with a hint of how could the light bulb go bad. Well, I should be asking the question.

Anyway, my car had its visual safety check done by Toyota dealer today and there appeared to be no major problems. There were only a few advisory problems due to wear and tear which I have already known from the MOT check. At least I got the car checked twice and I have the same report. Mee and I can now be happy with this car. I have to say the person who explained the report to me is the type of person whom I like to deal with. He told me the problems that I needed to be aware and then proceeded to say that I didn’t have to change the parts now as it can still last me for this long. When I went to Kwik Fit for the past three years, they just wanted me to change every changeable parts in my old Ford Focus. I was just too stupid to trust them. The first time I went to Kwik Fit, the manager was really good. He too explained everything to me and advise me on things which needed to change and which didn’t need to change. I should have avoided it when the manager wasn’t there the second time I went there.

There are a couple more months to go before I need to do a full service on this car. Should be I go to the dealer or approach the mechanic that my colleague’s recommended to me?