Recently, I received a letter from Virgin Media offering a free trial upgrade of my TV package from size M to M+. The TV package size M was no longer in any of Virgin Media’s bundles ages ago and I believe that this trial offer is to attract me into upgrading my current size M package. To be honest, Mee and I don’t really feel the need of upgrading to M+ as we haven’t really tuned in to any of the extra TV channels at all. The trial upgrade ends in April and it will just switch back to size M. Eventually, I believe that we will be forced to upgrade anyway and we will be told that Virgin Media no longer offers TV size M.
One thing that stopped us from shopping around for other TV and broadband packages’ service provider is that I quite like Virgin Media’s customer service. As bad as it may be, I think it’s still better than the others. About a year ago, I had a big row with it’s customer service, which I believe stationed in India, and it’s about intermittent broadband service especially during weekend. Weeks after weeks and they offered little support and the technicians just came and fixed it, and it went bad after they left. In the end, someone sensible said that the cable had to be replaced. I was directed to the support team in UK and they gave me a month’s free plus another month for the time when I didn’t get their broadband service.
It’s sorted and a few days later, I received a call from a Virgin Media guy asking if everything was alright. It was a mobile number and the guy told me to save the number and that he is in charge of the Virgin Media customers in my area. If there’s anything wrong in the future, he will be the one to contact. It’s been a year and we didn’t have the need to call him at all, but I wouldn’t know if he is still working for Virgin Media anyway. Oh, I called the customer service a few months ago and upon checking, the customer service guy just said that the modem that we were using was too old and he will be sending a new one. A couple of days later, we received the new modem and problem solved. Somehow, I was really satisfied with that the most recent experience. I was quite keen to try other service provider such as Sky but I don’t really like the use of satellite dish. Well, sooner or later, Mee and I will move out of this place and not every area in Basingstoke can have Virgin Media. We’ll see.